Welcome to the 1x2 platform. Our Privacy Policy ensures complete transparency regarding how your personal information is collected, used, and protected. By using the 1x2 website or mobile app, you automatically agree to this Privacy Policy.
This policy applies when you register, log in, play games, make deposits or withdrawals, contact customer support, or participate in our promotions. We believe every user has the right to know how their data is being used.
1x2 only collects information necessary to provide you with the best possible service. We do not collect unnecessary or excessive data.
Personal Identity Information
- Full name, date of birth, and gender
- Email address and mobile number
- Current address and country
- National ID or passport number (for KYC verification)
Financial information
- Mobile banking account number (bKash, Nagad, Rocket)
- Deposit & Withdrawal History
- Transaction time and amount
Technical Information
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Activity logs on the platform
| Type of Data | Reason for Collection | Retention Period |
|---|---|---|
| Identity Information | Account creation and KYC | 5 years after account closure |
| Financial information | Transaction Processing | As required by law |
| Technical Information | Security & Service Improvement | Up to 12 months |
| Gaming History | Responsible Gaming Monitoring | 3 years after account closure |
1x2 uses your information only for the specific purposes listed below. We never misuse your data.
- Account management: For registration, login, and identity verification.
- Transaction Processing: To process deposits, withdrawals, and bonuses.
- Customer Support: To resolve your issues and provide support.
- Security Assurance: To detect and prevent fraud.
- Legal obligation: To comply with regulatory authority requirements.
- Service Improvement: To enhance your experience on the platform.
- Promotional Communications: To send you offers and updates, with your consent.
- Responsible Gaming: To monitor gaming behavior and provide support.
1x2 does not sell your data. However, in certain circumstances, information may be shared with trusted parties.
Who We Share Data With
- Payment Providers: Only the necessary data is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
- Game software provider: Certain technical data may be shared with third-party game providers to operate their games.
- Legal authorities: We are legally required to disclose information under court orders or government directives.
- Anti-Fraud Organizations: Limited data may be shared with accredited organizations for verifying suspicious activity.
Your data is not shared
- To advertisers or marketing companies.
- To any unrelated third party without your consent.
- To brokers or data resellers interested in purchasing your information.
The 1x2 website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.
Cookie type
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Performance Cookies: Used to analyze site loading speed and performance.
- Functional Cookies: To remember your preferences and language settings.
- Analytics cookies: Collects anonymous statistics to improve the site.
1x2 believes every user has the right to full control over their own data. Your key rights are outlined below:
- Right to Know: You can find out exactly what information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information.
- Right to Erasure: You may request deletion of your data, subject to certain conditions.
- Right to Restrict Processing: You may request that data processing be temporarily restricted under certain circumstances.
- Right to Portability: You can request your data in a readily readable format.
- Right to object: You may object to the use of your data for marketing or profiling.
To exercise any of these rights, contact our support team. Requests are typically processed within 30 working days.
1x2 has implemented multiple layers of technical measures to protect your data. These work together to provide robust, comprehensive security.
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
- Two-Factor Authentication (2FA): Prevents unauthorized access to your account.
- Firewall & IDS: Keeps servers protected against cyberattacks.
- Regular Security Audits: Third-party specialists conduct regular vulnerability assessments.
- Data Masking: Sensitive data is masked in system logs.
- Restricted Access: Staff can only access the information required for their specific role.
1x2 is a platform strictly for adults (18+). We do not knowingly collect information from anyone under the age of 18.
If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. Parents or guardians who have concerns are welcome to contact our support team.
1x2 is an internationally operated platform. In some cases, your data may be processed on servers located in different countries. The following guarantees apply in such situations:
- All international transfers comply with international privacy standards.
- We ensure that recipient countries and organizations maintain strict security standards.
- All your rights remain fully intact for international transfers.
For any questions, concerns, or complaints regarding our Privacy Policy, please contact us. Our data protection team takes all requests seriously.
- Email: [email protected]
- Support: 24/7 Live Chat Available
- Response Time: Usually within 72 hours
If we are unable to resolve your issue, you may file a complaint with the relevant data protection authority in your country.